Inner Cry

Thank you for purchasing our limited edition prints. We are committed to ensuring your satisfaction with your purchase. If you are not entirely satisfied with your purchase, we're here to help.
 

Returns

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Time Frame: You have 30 calendar days from the date you received the artwork to initiate a return.
• Process: To start a return, please contact us at [your email address] with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.
• Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
   

Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., any item not in its original condition, is damaged, or missing parts for reasons not due to our error).
   

Non-Returnable Items

• Customized Orders: Custom artwork and personalized items are non-returnable and non-refundable.
• Sale Items: Only regular priced items may be refunded. Sale items are non-refundable.
   

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [your email address] with your order number and details of the defect or damage.
 

Damaged or Incorrect Items

• Notification: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
• Resolution: For defective, damaged, or incorrect items, we will provide a prepaid return shipping label and process a replacement or refund as per your preference.
   

Contact Us

If you have any questions on how to return your item to us, contact us at [freaklandmamma@gmail.com].

Thank you for choosing my limited edition prints. I strive to ensure that your artwork arrives in perfect condition and in a timely manner. Below, you'll find important information about our shipping process.
 

Processing Time

• Preparation: Each order is carefully prepared and packaged to ensure its safe arrival. This process takes 2-3 business days from the time your order is placed.
• Notification: You will receive a confirmation email once your order has been processed and is ready for shipment.
   

Shipping Rates and Delivery Times

• Shipping Costs: Shipping costs are calculated based on your location and the size/weight of your order. You will see the total shipping cost at checkout.
• Delivery Time: Once shipped, delivery times will vary based on your location:
  • Domestic orders typically arrive within 5-7 business days.
  • International orders may take 10-15 business days, depending on the destination and customs processes.
     

Shipping Methods

We partner with reputable carriers to ensure your artwork is delivered safely. You can select your preferred shipping method at checkout from the available options.
 

Tracking Your Order

• Tracking Number: Once your order is shipped, you will receive a tracking number via email.
• Tracking Information: Use the provided tracking number to monitor your shipment’s progress until it arrives at your doorstep.
   

Shipping Address

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.
 

Lost or Damaged Items

• Lost Shipments: If your shipment is lost in transit, please contact us at [freaklandmamma@gmail.com] so we can assist you in locating it.
• Damaged Items: If your artwork arrives damaged, please retain all packaging materials and contact us immediately at [freaklandmamma@gmail.com] with photos of the damage.
   

Contact Us

If you have any questions or concerns about your shipment, please reach out to us at [freaklandmamma@gmail.com]. We are here to help ensure your satisfaction with your purchase.